Need to Return a product?

To return a product at Bits and Bytes Computing, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at support@pimpmypc.us, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-800-338-0108
Monday - Friday: 10 a.m. - 6 p.m. CT
By e-mail: support@pimpmypc.us

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Bits and Bytes Computing accepts returns on merchandise from select manufacturers within 30 days. However, Bits and Bytes Computing reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Bits and Bytes Computing on returned items, and Bits and Bytes Computing will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Bits and Bytes Computing WILL COVER THE SHIPPING CHARGE
   
  • Bits and Bytes Computing
    Attention: Customer Care Center
    405 Oak Street,  Suite # 1
        Conway,  AR 72032

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Bits and Bytes Computing discretion. Please be aware that specific manufacturers have more restrictive return policies.